Customer Experience Representative at PowerPro Company

PowerPro Company - Our client, a major player in the Energy sector is expanding its business in online distribution and sales. We aim to build the human technological and logistical systems needed to get our customers what they want delivered to their doorstep anywhere in Nigeria.
We are an organization known for excellence and driven by the passion to solve problems, looking for super talented people to join the workforce:

Job Title: Graduate Customer Experience Representative

Location: Lagos
Job Type Full-Time

Job Summary

• Receives customers' requests by telephone or mail, analyzes requests, provides information requested or ascertains who best can provide the information, and routes the request to the designated channels.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of problems; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Analyzes transactions, corrects records, and adjusts errors.
• Searches company records to fulfill customer requirements
• Traces status of orders.
• Resolves customer questions related to orders, takes orders as needed.
• Maintains liaison with other departments for order completion.
• Writes up order, mails catalog, samples, and similar data to customer, as required.
• Responds to customers’ requests via telephone or mail, using available resources.
• Contacts customers to ascertain data omitted on orders.
• Has knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.
• Prepares and forwards preliminary paperwork to Returns and Replacements on problem orders and gifts not received,

Requirements

• Bachelor's Degree in any reputable University.
• One (1) year experience.
• Knowledge and ability to speak English and grammar.
• Pleasant telephone voice/manner, ability to operate simple office equipment sufficiently to perform the job.
• Ability to compose correspondence.

Interested candidates must:

• Have good communication skills
• Possess excellent listening skills
• Be a good time manager
• Be able to take initiative and be proactive
• Have good knowledge of Computer applications (Microsoft Office)
• Possess excellent note taking skills
• Be Friendly and willing to proffer solutions

Application Closing Date
12th June, 2015.

How to Apply
Interested and qualified candidates should send their cover Letter and recent CV to: careers@powerprong.com